Our entire staff is pleased that you have insurance benefits to help you and your family with the cost of your dental care. We would like to help you obtain the maximum use of these benefits. Knowing this, please read the information on our insurance claims process, so that we can work together to ensure this benefit.

Do you accept my insurance? How much will they pay?
We currently accept most private insurance plans and currently work with hundreds of companies. Although we maintain computerized histories of payment by each given company, they do change, therefore, it is impossible to give you a guaranteed quote at the time of service. We estimate your portion based on the most up-to-date information we have, but this is only an estimate.

I thought I paid my portion, but I received a bill. Why?
We base the patient portion of your bill on our most current data, but there are several factors that can affect this estimate. For example, there may be a deductible, or you may have received treatment in another office prior to joining our office. Insurance companies do not inform us of any changes to your benefits. We do, however, investigate your benefits as thoroughly as possible.

Insurance did not pay. Why?
We bill your insurance as a courtesy. Dental insurance is typically a contract between the employer and the patient. It has no connections to us as your dental office. The extent of coverage varies greatly from company to company and sometimes, it may even vary within a company. It has absolutely nothing to do with the level of service that we provide, and the fee charged for these services. An often misunderstood term used by many insurance companies is "UCR". This is an arbitrary fee ceiling at which the insurance company will stop reimbursement. These fee ceilings were often set 10-15 years ago. After this, ceiling coverage for a particular procedure may cease, meaning that the patient will have an extra portion that is due. Despite our best efforts at giving you an accurate estimate, a patient will occasionally owe a difference. Again, this has nothing to do with the fee charged, but the level of coverage negotiated by the insurance company.

Financial Options
We request payment for your portion at the time of the service. Several methods of payment are available that are designed to help you and your family get the quality of care that you deserve.